Safety and Security
Our entire platform and support team are designed for you, and your loved ones, utmost safety and security.
SAFETY IS OUR PRIORITY
Multi-step screening process
- Complete applications are required to sign up. Each application is reviewed and approved by real humans on our team.
- An industry-leading comprehensive background screening service conducts full criminal record checks on both hosts and renters.
- Two references are contacted for every user and outside testimonials on what the person is like as a professional and roommate are made public on users' profiles.
- Renters must provide employment verification and when applicable proof of school enrollment.
SAFETY IS OUR PRIORITY
Multi-step screening process
- Complete applications are required to sign up. Each application is reviewed and approved by real humans on our team.
- An industry-leading comprehensive background screening service conducts full criminal record checks on both hosts and renters.
- Two references are contacted for every user and outside testimonials on what the person is like as a professional and roommate are made public on users' profiles.
- Renters must provide employment verification and when applicable proof of school enrollment.
QUALITY SUPPORT
Human support, every step of the way
- From sign-up throughout the duration of the homeshare, our team is here to support you, over the phone, through live-chat, or even by video.
- We follow-up every month with regular check-in’s to ensure housemates are having the best experience possible.
- Our experienced team, led by licensed social workers, help ensure upfront clear communication and amicably settle any issues that may arise.
NEW COVID- PROTOCOLS
Health and safety guidelines
- Get to know verified people contact-free using in-app messaging and video calls. Unlike other platforms, all your identifying information is kept private until you’re ready to book.
- Use our proprietary homesharing agreement to facilitate open and honest communication right from the start, including personal preferences and house rules related to health and COVID-19.
- We outline the most recent CDC health and safety guidelines in our FAQ to help make it easy to know and abide by the latest recommendations.
NEW COVID- PROTOCOLS
Health and safety guidelines
- Get to know verified people contact-free using in-app messaging and video calls. Unlike other platforms, all your identifying information is kept private until you’re ready to book.
- Use our proprietary homesharing agreement to facilitate open and honest communication right from the start, including personal preferences and house rules related to health and COVID-19.
- We outline the most recent CDC health and safety guidelines in our FAQ to help make it easy to know and abide by the latest recommendations.
SECURITY MATTERS
Data privacy and protection
- We handle your personal information with care, as if it were our own. We only ever use it to help you find and keep a trustworthy housemate.
- Your most private information is protected with the highest level of data security, fully encrypted and secured with two-factor authentication.